Shipping Policy
Information
We will try our best to provide you with fast and affordable courier service. If you have any questions about our shipping policy, please contact our customer service email: customer@yocartgo.com. Our customer service team will solve the problem for you immediately.
* Shipping Country: United States,Canada,Australia
* Shipping Method: Standard Shipping
* Logistics: DHL, UPS, USPS, CNE, JCEX, YunExpress
* Order processing time: 1-3 businesses days
* Order shipping time: 7-14 businesses days
* Shipping costs:
- $5 (order amount ≤ $60)
- free (order amount > $60)
NOTE:
*If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
Cancel Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via customer@yocartgo.com. For the fastest solution, please provide your order number in the email.
NOTE：
* Cancellations are not guaranteed until you receive an email confirming cancellation.
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refunds will be issued as soon as we check that the package has started to be returned.
Damaged Items
If you receive a damaged item, please email us with a photo clearly showing the damaged item:
customer@yocartgo.com. We will send you a replacement or refund to you as soon as we confirm the situation(you do not need to return the defective item to us.)
Unclaimed Orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
NOTE:
*Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Custom / Duty Fees
Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
* Certain items may be on backorder;
* Weight restrictions for regular shipping imposed by the post office.
